Terms of Service

1. Acceptance of Terms

By accessing and using the Tailoring Management System ("Service," "Platform," or "System"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

The Tailoring Management System is a comprehensive business management platform designed specifically for tailoring businesses. Our service includes:

• Customer management and relationship tracking
• Order processing and delivery management
• Invoice generation and payment tracking
• Employee and staff management
• Measurement and cloth type management
• Financial reporting and analytics
• Multi-language support
• Mobile-responsive web interface

3. User Accounts and Registration

3.1 Account Creation

To use our service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 18 years old or have parental consent
• Use the service for legitimate business purposes only

3.2 Account Responsibilities

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your password
• Notifying us immediately of any unauthorized use
• Ensuring your contact information remains current

4. Subscription Plans and Billing

4.1 Available Plans

• Free Trial: 30-day trial with limited features
• Basic Plan: ₹99/month - Up to 100 customers, 150 orders
• Premium Plan: ₹199/month - Up to 500 customers, 1,000 orders
• Enterprise Plan: ₹999/month - Unlimited customers and orders

4.2 Billing Terms

• Subscriptions are billed monthly or annually
• Annual subscriptions receive a 10% discount
• Payment is due in advance for each billing period
• Failed payments may result in service suspension
• Refunds are provided according to our refund policy

4.3 Plan Limitations

Each plan has specific limitations on:

• Number of customers and orders
• Number of user accounts
• Available features and support levels
• Data storage and backup retention

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our service to:

• Manage your tailoring business operations
• Store and process customer information
• Generate invoices and track payments
• Manage employee and staff information
• Generate reports and analytics for your business

5.2 Prohibited Uses

You may not use our service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Use the service for any non-tailoring business purposes
• Share your account credentials with unauthorized users

6. Data and Privacy

6.1 Data Ownership

You retain ownership of all data you input into our system. We act as a data processor and will not use your data for purposes other than providing our service.

6.2 Data Security

We implement industry-standard security measures to protect your data, including encryption, secure data centers, and regular security audits.

6.3 Data Backup and Recovery

We maintain regular backups of your data. However, you are responsible for maintaining your own backups of critical business information.

7. Intellectual Property

7.1 Our Rights

We retain all rights to the Tailoring Management System platform, including:

• Software code and algorithms
• User interface and design elements
• Trademarks and branding
• Documentation and training materials

7.2 Your Rights

You retain rights to your business data and any customizations you create within the platform.

8. Service Availability and Support

8.1 Uptime Commitment

We strive to maintain 99.9% uptime for our service. Planned maintenance will be announced in advance.

8.2 Support Levels

• Free Trial: Email support
• Basic Plan: Priority email support
• Premium Plan: 24/7 priority support
• Enterprise Plan: Dedicated account manager

9. Termination

9.1 Termination by You

You may cancel your subscription at any time. Your account will remain active until the end of your current billing period.

9.2 Termination by Us

We may terminate your account if you:

• Violate these terms of service
• Fail to pay subscription fees
• Engage in fraudulent or illegal activities
• Misuse the service in any way

9.3 Data Export

Upon termination, you may export your data for up to 30 days. After this period, your data may be permanently deleted.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the service or violation of these terms.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be resolved through binding arbitration.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the platform. Continued use of the service constitutes acceptance of the modified terms.

14. Contact Information

For questions about these Terms of Service, please contact us: